Data Deletion Instructions

Request deletion of information processed by Sweet Cloud MCP

Last updated: 12 October 2026

Who handles requests

SWEETCLOUD D.O.O.
ul. Aleksandra Popovića 1, Beograd (Zemun) 11283, Serbia
Company registration number (MB): 22049950
Tax identification number (PIB): 114637244
Privacy and application contact: kuznetcov@sweetcloud.me

These instructions apply to information processed through Sweet Cloud MCP. You do not need to install the application or have an application account to request deletion of information about your interaction with Sweet Cloud.

1. Send your request

Email kuznetcov@sweetcloud.me with the subject Sweet Cloud MCP — Data deletion request.

Please identify the platform involved (Facebook, Messenger, Instagram or Threads), provide your profile link or username, and describe the relevant interaction and approximate date. State whether you want deletion of a particular interaction or all application-held information we can identify about you.

Do not include passwords, access tokens, payment details or unnecessary sensitive information. If we need to verify the request, we will ask for the minimum information reasonably necessary.

2. What happens next

We review the request, identify relevant information and confirm the outcome by email. We aim to respond within 30 days, or sooner where applicable law requires. If a lawful extension or retention exception applies, we explain the reason and expected timeframe.

We remove relevant information held by the application or by the company as a result of using it, including applicable local exports and operator-controlled AI-client records where deletion is available. We also address relevant copies held by providers acting on our behalf. If no persistent application-held information is found, we explain that result rather than claiming to have deleted information that was not held.

3. Credentials and disconnecting an account

Authorized account owners can revoke the application’s access through the connected platform’s application or business-integration settings. Company operators must also remove the integration’s saved credentials and encrypted backups from the local computer. Revocation stops future authorized access but does not itself delete previously exported records or AI-client conversation history; those records are included in the deletion review.

4. What deletion does not automatically do

A request under these instructions does not delete your Facebook, Instagram or Threads account, and does not automatically remove content from Meta’s own services. Meta controls information it holds independently. Tell us if you also want us to consider removing a comment, publication or interaction from a Sweet Cloud account that we control; we will explain what is possible and take action where appropriate.

Information required for a specific legal obligation or the establishment, exercise or defence of legal claims may need to be retained for that purpose. We explain any applicable limitation where permitted and restrict further use.

5. Request status

Reply to the same email correspondence to ask about the status of your request. There is no public status lookup that exposes personal information. This page provides human-readable deletion instructions; it is not an automated data-deletion callback endpoint.

For information about data categories, purposes and recipients, read the Privacy Policy.